Petra only sends notifications when actual incidents occur. If you don’t have Petra Response
enabled for a tenant, you need to configure notification methods that will reach you immediately.
Petra’s notification system is deliberately quiet to avoid alert fatigue. Unlike tools that constantly ping you about routine activities, Petra only sends alerts for confirmed security incidents that require immediate attention.If Petra Response is on, you will not need to perform any time-sensitive actions. However, if Petra Response is off, you will need to configure notification methods that will reach you immediately.
Select Notification Methods (this should be the default tab)
Here you can configure all available notification options
The notification settings apply tenant-wide. If you manage multiple clients through Petra, you’ll
need to switch tenants to configure each client’s notification preferences separately.
Teams notifications are often preferred for non-urgent communication about incidents that have already been remediated automatically. This provides an audit trail without requiring immediate action.
Teams notifications can include detailed remediation steps, such as password reset instructions,
making them valuable for documentation purposes.