Skip to main contentMid-Trial FAQs
Can I link up my PSA to Petra?
Yes! You can link Connectwise, HaloPSA, or Autotask to Petra.
How does billing work?
You’ll get an invoice at the end of the month, it’ll include a link to pay via Stripe. Payment is on Net 30 terms.
Can I pause/remove tenants?
Yes, you can remove tenants or pause them (retain data, no cost) in Settings -> Usage.
How do volume-based pricing tiers work?
Once you cross into a certain volume tier, all billable identities are billed at that tier. Petra only sells to MSPs, so all pricing is calculated across your tenants.
What counts as a Billable User?
See here. Tl;dr: a billable user is a non-free licensed Microsoft account. Shared Mailboxes and similar accounts are monitored but not billed for.
Are Shared Mailboxes billable?
No. Petra still monitors for compromises on these accounts, but does not bill for them.
Can I use Petra for health checks when I onboard a new client?
Yes. Petra Active takes 5 days to baseline, then pulls out currently lurking stealthy attackers, malicious inbox rules, and malicious apps.
What’s the difference between Petra Active and Petra Autopsy?
They’re quite similar. Petra Autopsy is unique in that it will exhume what is already dead and buried (e.g. compromises fully handled 4 months ago). But, both Active and Autopsy will pull out currently lurking attackers, malicious inbox rules, and malicious apps.
Do you have material to help me show value to my clients?
Yes. See the “Marketing” tab in Petra for more.
Can I invite a co-managed client to Petra?
Yes. Go to Settings -> Access, click “Invite”, then click “External Guest”. You can select one or multiple tenants to scope access. If you want, you can also make this user read-only.
What shows up in co-managed?
Co-managed is great for giving clients peace-of-mind (and really cool technology). Often, co-managed clients will spend time clicking around the logs viewer and looking at Failed Attacks. The co-managed client (if scoped as “External Guest”) will only have access to their own tenant and will not have access to the Marketing tab.
How should I talk about Petra with my clients?
Lean on the fact that Account Compromise is the #1 cause of money lost to cybercrime. If there is one threat to protect against, it’s this one.
Use data from your tenants (anonymized if helpful). Show a client what life is like with M365 monitoring (example incident of yours, caught quickly), versus without it (example Autopsy, cautionary tale). 
